Q:
How can I install and operate the machine by myself?
A: The system R&D is based on an integrated development view. The machine is stable and easy to operate by one operator. You only need to learn basic tasks such as loading the raw material, setting parameters, and starting the machine. A complete English user manual is provided with the machine.
Q:
How to get technical support after purchasing?
A: Online technical support is provided in English. You can easily reach out online via messaging platforms or email. Remote assistance is also supported through desktop connection software.
Q:
What certificates do you have?
A: All products are compliant with CE / FCC standards. For some models, certificates are already available. For other models, assistance can be provided to apply for the necessary certifications.
Q:
What's the warranty for the items?
A: Products are carefully packed to ensure they arrive in good condition. The warranty for the equipment is one year (12 months). If any equipment parts are damaged due to non-human factors within one year, replacement parts are provided free of charge.
Q:
What payment terms and trade terms do you accept?
A: Standard terms include a 50% deposit via T/T, with the remaining 50% balance paid before shipment. Standard terms include EXW/FOB, and CFR & CIF are also accepted.
Q:
How to control quality?
A: Products undergo calibration by central laboratory professionals before leaving the production base, ensuring the accuracy of test results and quality authority.